Course Content for Microsoft Dynamics CRM
Module 1: Microsoft Dynamics CRM Concepts
This module provides a high-level overview of Microsoft Dynamics CRM and describes ways to navigate the application.
Module 2: Working with the Application
This module explains how customer records are used in Microsoft Dynamics CRM. It describes how addresses, notes, attachments, connection records, and activities are recorded in Microsoft Dynamics CRM and how to configure personal options.
Module 3: Working with Records
This module describes views and how to filter views. It further explains ownership of records, how to share records, how to delete and edit multiple records, how to import records, and how to run a mail merge.